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CLIENT CHARTER ACHIEVEMENTS

 

CORPORATE AND COMMUNITY DEVELOPMENT DEPARTMENT

 BIL.

TITLE

PERIOD

ACHIEVEMENT %

1.

Provide complaint acknowledgement receipt to customer 

3 days

100%

2.

Waiting time at counter 

5 minutes

100%

3. Application approval for disabled person (Orang Kelainan Upaya - OKU) vehicle sticker   30 minutes 100%
4. A complete allocation claim is sent to the Finance Division and feedback is given to the applicant   7 days 100%
5. Notification to the applicant on the approval of gotong-royong application 5 days 100%

 

CLIENT CHARTER ACHIEVEMENTS

 

MANAGEMENT SERVICES DEPARTMENT
GENERAL ADMINISTRATION & SECRETARIAT UNIT

BIL.

 TITLE

PERIOD

ACHIEVEMENT %

1.

Application approval process for equipment booking 

7 working days

100%

2. Application approval process for hall booking   7 working days 100%

 

INFORMATION TECHNOLOGY UNIT

BIL.

TITLE

PERIOD

ACHIEVEMENT %

1.

To ensure all adhoc computer maintenance application were implemented 

1 day

100%

2.

To ensure all computer maintenance (minor damage) application were implemented 

7 days

100%

3. To ensure all computer maintenance for major damage application were implemented  30 days upon internal order issued   100%
4. To ensure all new application were created  3 days 100%
5. To ensure all email modification application were implemented  2 days -
6. To ensure all email closure issued, removed from email listing  2 days 100%
7. To ensure all email system maintenance application were implemented   3 days 100%
8. To ensure all system maintenance application resolved 7 days/30 working days upon received internal order that involving vendors  100%