Client Charter Achievements 4th Quarters of 2020
VALUATION AND PROPERTY MANAGEMENT DEPARTMENT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
Notification to property owners for any amendment to the Valuation List will be notified through Notice of Valuation List Amendment Statement. |
Every 6 months (twice a year) |
100% |
|
2. |
Amendment notice acceptance by property owners on the amendment of the Valuation List that has been made. |
Not less than 10 days from the effective notice date of amendment |
100% |
|
3. |
Notification of Objection Meeting result for each amendment of the Valuation List to yhe objector after confirmation in Council Meeting, Kajang Municipan Council. |
14 days |
100%
|
|
4. |
Transfer process by the property owner/seller of the property (if completed). |
30 minutes |
100% |
|
5. |
Change of address by property owner process (if completed). |
30 minutes |
100% |
|
6. |
Notification of interview dates by applications for UPEN stalls/markets/micro-mara kiosk stalls/food courts/rural development stalls (PLB) every year. |
4 times | 0% |
|
7. |
Interview results notification after confirmed in the Council Meeting, Kajang Municipal Council. |
14 working days |
0%
|
| 8. | Notification result of Development Charge valuation to the Development Planning Department after the Development Charge Valuation Presentation Meeting. | 7 working days | 100% |
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CLIENT CHARTER ACHIEVEMENTS
BUILDING CONTROL DEPARTMENT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT% |
|
1. |
The building plan approval application is reviewed for the OSC Committee Meeting |
14 days |
57% |
|
2. |
Provide comments on the application for approval of the certificate of fitness to occupy |
14 working days |
No applicant for month of October - December 2020 |
|
3. |
Ensure tha a certificate of fitness is issued to teh applicant |
3 days upon confirmation of Form E acceptance |
No applicant for month of October - December 2020 |
|
4. |
Inform the application for approval of additional residential plan to the applicant if complete |
24 hours |
100% |
|
5. |
Approve equivalent plan application if complete |
1 hour |
100% |
|
6. |
Approve work permit application - small work if complete A |
1 hour |
100% |
LICENSING AND HAWKING DEPARTMENT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
Business license application process |
30 days |
100% |
|
2. |
Licensing Technical Approval Meeting |
Twice a month |
83% |
|
3. |
Risk-free business license applications are approved |
30 minutes |
100% |
|
4. |
Processing of hawker license application (if complete) |
15 days | 100% |
|
5. |
Approval of temporary advertising permit application (if complete) |
1-3 working days | 100% |
|
6. |
Dog license approval (if complete) |
30 minutes |
100% |
MUNICIPAL SERVICES AND HEALTH DEPARTMENT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
Ensure action taken to control and prevent dengue case. |
36 hours |
100% |
|
2. |
Ensure that at least 50% of licensed food premises are inspected for cleanliness |
At least once a year |
100% |
| 3. | To ensure all complaint are being investigated | 7 working days | 99.1% |
| 4. | Ensure the collection of domestic solid waste in each zone is collected | Twice a week | 100% |
ENGINEERING DEPARTMENT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
Process an Infratructure Plan Approval Application for OSC Committee Meeting |
14 working days |
98.36% |
|
2. |
Provide Building Plan Support Reviews |
14 working days |
92.98% |
|
3. |
Commenting in Support of Planning Permission |
14 working days |
95.36% |
|
4. |
Commenting on the Certificate of Completion and Compliance (CCC) Application |
14 working days |
94.89% |
|
5. |
Process a complete Streer Lighting Plan Approval Application |
14 working days |
100% |
| 6. | Process a complete Streer Light Submission Approval Application | 14 working days | 100% |
| 7. | Ensure the appointment of contarctors for works below RM20,000.00. | 14 days upon work specification approved | 100% |
| 8. | Issuing a contractor appointment letter after obtaining the results of the quotation/tender committee meeting from the procurement and supply division of MPKj. | 7 working days |
100% |
| 9. | Ensure minor maintenance of vehicles maintained at the Council (BM) workshop | 5 working days | 0% |
| 10. | Ensure minor maintenance of vehicles maintained at Panel (BP) workshops | 7 working days | 90.37% |
PROJECT MANAGEMENT UNIT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
Issuance Contractor Letter of Appointment after the decision is received from the Tender Committee Secretariat. |
7 days |
100% |
| 2. | Issue a Consultant Appointment Letter after the decision is received from the Tender Committee Secretariat | 7 days | 100% |
| 3. | Interim claim payment application processing | 3 days from date invoice acceptance | 91% |
TREASURY DEPARTMENT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
Payment |
14 days |
99% |
| 2. |
Collateral Repayment - Payment process from the date it is received completely and perfectly. |
14 days | 93% |
REVENUE UNIT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
Issuance tax assessment bills to owners |
January and July every year |
100% |
|
2. |
To ensure official receipt issued to teh customer |
On the same day collection received |
100% |
COMMISSIONER OF BUILDING DEPARTMENT (COB)
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
Ensure that the JMB establishment certificate is issued from the date the application is received |
14 working days |
100% |
DEVELOPMENT PLANNING DEPARTMENT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
Planning permission application process |
14 days |
92% |
|
2. |
Pre-calculation plan application process |
10 days |
90% |
|
3. |
Certificate of Completion and Compliance (CCC) approval application review process |
14 days |
95% |
|
4. |
Change of conditions/land ownership/subdivision of boundaries/subdivision/temporary occupancy license/permit to remove rocks application review process |
14 days |
86% |
|
5. |
Approval application to change building used kindergarden/nursery/day care centre (if no objection) |
30 days |
88% |
|
6. |
Review application approval of building plan process |
14 days |
66.10% |
| 7. | Review application approval of infrastructure plan process | 14 days | 86% |
| 8. | Reminder 30 days notice submission upon investigation and inspection site made | 7 working days | 86% |
LANDSCAPE AND RECREATION DEPARTMENT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
Lanscape approval plan plan application process after One Stop Centre (OSC) Committee Meeting. |
10 days |
100%
|
|
2. |
Certificate of Fitness application process upon application received |
10 days |
- |
|
3. |
CCC endorsement approvals application process after application received |
10 days |
100%
|
LEGAL DEPARTMENT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
A complete investigation paper is send to obtain prosecution permission to the TPRN within 21 working days from the date the complete investigation paper is received. |
21 working days |
100% |
|
2. |
The suit was filed within 21 working dasy after obtaining the prosecution's permission from TPRN |
21 working days |
100% |
|
3. |
To ensure that the attemot to hand over the summons is implemented within 3 working days before the hearing in court |
3 working days |
100% |
|
4. |
To ensure that the court decision is reported to the TPRN within 14 working days after the case is decided |
14 working days |
100% |
|
5. |
To ensure companies/associations/individuals are instructed to sign the agreement within 45 working days from the acceptance date of complete documents for agreement preparation |
45 working days
|
100%
|
| 6. | Agreement Documents for Stamping to Inland Revenue Board (IRB) process within 14 working days from the complete Agreement Document signed by MPKj | 14 working days | 100% |
|
7. |
Managing the signing of the Rental Agreement by Tenant within 15 minutes from the time JPPH checklist form is received |
15 minutes |
100% |
ENFORCEMENT DEPARTMENT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
To ensure that confiscated goods are return to the owner after payment of compound/confiscated cost cleared |
1 hour |
100% |
|
2. |
Notification of road closure application approval |
7 days after submission |
100% |
|
3. |
To ensure clamp tyre equipment released once payment cleared by vehicle's owner |
30 minutes |
100% |
|
4. |
Issuing notification letter of vehicle in storage to the vehicle owner from the date received of vehicle ownership information from the Road Transport Department (JPJ) |
14 days |
100% |
CORPORATE AND COMMUNITY DEVELOPMENT DEPARTMENT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
Provide complaint acknowledgement receipt to customer |
3 days |
100% |
|
2. |
Waiting time at counter |
5 minutes |
100% |
| 3. | Application approval for disabled person (Orang Kelainan Upaya - OKU) vehicle sticker | 30 minutes | 100% |
| 4. | A complete allocation claim is sent to the Finance Division and feedback is given to the applicant | 7 days | 95% |
| 5. | Notification to the applicant on the approval of gotong-royong application | 5 days | 100% |
CLIENT CHARTER ACHIEVEMENTS
MANAGEMENT SERVICES DEPARTMENT
GENERAL ADMINISTRATION & SECRETARIAT UNIT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
Application approval process for equipment booking |
7 working days |
100% |
| 2. | Application approval process for hall booking | 7 working days | 100% |
INFORMATION TECHNOLOGY UNIT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
To ensure all adhoc computer maintenance application were implemented |
1 day |
100% |
|
2. |
To ensure all computer maintenance (minor damage) application were implemented |
7 days |
100% |
| 3. | To ensure all computer maintenance for major damage application were implemented | 30 days upon internal order issued | 66.66% |
| 4. | To ensure all new application were created | 3 days | 100% |
| 5. | To ensure all email modification application were implemented | 2 days | - |
| 6. | To ensure all email closure issued, removed from email listing | 2 days | - |
| 7. | To ensure all email system maintenance application were implemented | 3 days | 100% |
| 8. | To ensure all system maintenance application resolved | 7 days/30 working days upon received internal order that involving vendors | 100% |
MANAGEMENT SERVICES DEPARTMENT
HUMAN RESOURCE UNIT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
Notification status of reappointment for contract staff |
6 months before contract end date |
100% |
| 2. | Notification of application approval result for travel abroad on personal matters | 2 working days | DURING MCO |
| 3. | Notification of interview result for the successful candidate | 30 working days | 100% |
| 4. | Review of course attendance records | 3 working days | 100% |
| 5. | Speaker claim payment processing | 10 days from date of application received | 100% |
SUPPLY & PROCUREMENT UNIT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
To ensure that approved Local Order is notified to the supplier./Department/Division/Unit involved within 5 working days from the date of Local Order approval |
5 working days |
100% |
|
2. |
To notify the result of quotation/tender to teh relevant Department/Division/Unit within 3 working days |
3 working days |
100% |
| 3. | Ensure preparation perios for tender offer documents is at least within 14 working days from the date of complete application received. | 14 working days | - |
| 4. | Ensure prepapration period for quotation offer documents is at least within 7 working days from the date of complete application received | 7 working days | 100% |
SERVICE MANAGEMENT DEPARTMENT
HRMIS UNIT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
Leave approval review can be made within 7 working days from the date of leave application |
7 working days |
66.24% |
| 2. | Check the confirmation status of the property declaration can be made within 1 month from the date the declaration is made | 1 month | 100% |
ASSET MANAGEMENT UNIT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
Registration process of employees' stationery and equipment acceptance within 14 working days |
14 working days |
100% |
|
2. |
Appliacation process for employees' stationery and equipment request within 5 minutes |
5 minutes |
100% |
| 3. | Registration process of MPKj movable asset within 14 working days | 14 working days | 100% |
| 4. | Furniture disposal process within 14 working days | 14 working days | 100% |
INTERNAL AUDIT UNIT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
Distribute audit notification memos to departments/divisions/units before the audit conducted (audit in SKT) |
- |
100% (Four audit program carried out between October - December 2020) |
| 2. | Conduct 5S audit closure meeting | - | - |
| 3. | Conduct special audit meeting | - |
50% (Meeting No 1/2020 held on 16th December 2020) |
ONE STOP CENTRE UNIT (OSC)
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
Distribute development applications within 2 working days to internal and external technical agencies | 2 working days | 99.56% |
| 2. | Issuance a letter notifying the meeting result within 3 working days after One Stop Centre Committee Meeting to the certified agency, applicant and PSP/SP | 3 working days | 100% |
| 3. | Prepare and distribute minutes of meeting within 7 working days after the One Stop Centre Committe Meeting to internal and external technical agencies | 7 working days | 100% |
| 4. | Develoment Applications submitted by PSP/SP are presented in One Stop Centre Committee Meeting within 24 working days | 24 working days | 99.71% |
INTEGRITY UNIT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
To ensure feedback given to complainant for complaints that having complete detail | 30 working days | 100% |
