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CLIENT CHARTER ACHIEVEMENTS

 

ENGINEERING DEPARTMENT

 BIL.

TITLE

PERIOD

ACHIEVEMENT %

1.

Process an Infratructure Plan Approval Application for OSC Committee Meeting  

14 working days

96%

2.

Provide Building Plan Support Reviews 

14 working days

97%

3.

Commenting in Support of Planning Permission

14 working days

93.75%

4.

Commenting on the Certificate of Completion and Compliance (CCC) Application  

14 working days

97%

5.

Process a complete Streer Lighting Plan Approval Application  

14 working days

100%

6. Process a complete Streer Light Submission Approval Application  14 working days 100%
7. Ensure the appointment of contarctors for works below RM20,000.00.  14 days upon work specification approved   100%
8. Issuing a contractor appointment letter after obtaining the results of the quotation/tender committee meeting from the procurement and supply division of MPKj.   7 working days

100%

9. Ensure minor maintenance of vehicles maintained at the Council (BM) workshop 5 working days 0%
(Dimansuhkan)
10. Ensure minor maintenance of vehicles maintained at Panel (BP) workshops 7 working days 88.71%

 PROJECT MANAGEMENT UNIT

 BIL.

TITLE

PERIOD

ACHIEVEMENT %

1.

Issuance Contractor Letter of Appointment after the decision is received from the Tender Committee Secretariat.

7 days

100%

2. Issue a Consultant Appointment Letter after the decision is received from the Tender Committee Secretariat 7 days 100%
3. Interim claim payment application processing  3 days from date invoice acceptance  100%