CLIENT CHARTER ACHIEVEMENTS
ENGINEERING DEPARTMENT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
Process an Infratructure Plan Approval Application for OSC Committee Meeting |
14 working days |
97.37% |
|
2. |
Provide Building Plan Support Reviews |
14 working days |
95.12% |
|
3. |
Commenting in Support of Planning Permission |
14 working days |
96.97% |
|
4. |
Commenting on the Certificate of Completion and Compliance (CCC) Application |
14 working days |
100% |
|
5. |
Process a complete Streer Lighting Plan Approval Application |
14 working days |
100% |
| 6. | Process a complete Streer Light Submission Approval Application | 14 working days | 100% |
| 7. | Ensure the appointment of contarctors for works below RM20,000.00. | 14 days upon work specification approved | 100% |
| 8. | Issuing a contractor appointment letter after obtaining the results of the quotation/tender committee meeting from the procurement and supply division of MPKj. | 7 working days |
0% |
| 9. | Ensure minor maintenance of vehicles maintained at the Council (BM) workshop | 5 working days | 0% (Eliminated) |
| 10. | Ensure minor maintenance of vehicles maintained at Panel (BP) workshops | 7 working days | 96.64% |
PROJECT MANAGEMENT UNIT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
Issuance Contractor Letter of Appointment after the decision is received from the Tender Committee Secretariat. |
7 days |
100% |
| 2. | Issue a Consultant Appointment Letter after the decision is received from the Tender Committee Secretariat | 7 days | 100% |
| 3. | Interim claim payment application processing | 3 days from date invoice acceptance | 100% |
