CLIENT CHARTER ACHIEVEMENTS
MANAGEMENT SERVICES DEPARTMENT
GENERAL ADMINISTRATION & SECRETARIAT UNIT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
Application approval process for equipment booking |
7 working days |
100% |
| 2. | Application approval process for hall booking | 7 working days | 100% |
INFORMATION TECHNOLOGY UNIT
|
BIL. |
TITLE |
PERIOD |
ACHIEVEMENT % |
|
1. |
To ensure all adhoc computer maintenance application were implemented |
1 day |
100% |
|
2. |
To ensure all computer maintenance (minor damage) application were implemented |
7 days |
100% |
| 3. | To ensure all computer maintenance for major damage application were implemented | 30 days upon internal order issued | 100% |
| 4. | To ensure all new application were created | 3 days | 100% |
| 5. | To ensure all email modification application were implemented | 2 days | - |
| 6. | To ensure all email closure issued, removed from email listing | 2 days | 100% |
| 7. | To ensure all email system maintenance application were implemented | 3 days | 100% |
| 8. | To ensure all system maintenance application resolved | 7 days/30 working days upon received internal order that involving vendors | 100% |
